Help Center

Kids Toys Warehouse aims to ensure you receive your goods as quickly as possible. For this purpose we use a broad range of both local and national distributors that best suit the location to which we are delivering. 
All our delivery charges include shipping, handling and packaging costs.

All of our customers can enjoy an all-inclusive capped delivery cost of $12.95* right across Australia on every order, every day.

If your order is in stock and we process the charges to your credit card, it will be shipped within five business days from the date of your order.  We will send you a confirmation email within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive a confirmation email from us within six business days of your order, feel free to follow up with us at letschat@kidstoyswarehouse.com.au

Please refer to our map below for estimated delivery times once your order is shipped from our warehouse.

• Delivery lead times may vary from time to time and are subject to variation due to unforeseen road conditions or inclement weather.
• Lead times apply to 'in stock' items only
• Lead times are in 'Working Days' from our warehouse once dispatched
• Some far and remote country locations have extended lead times
• Peak times may incur a delay
• Extended lead times may apply to oversized items
  
  

Sorry, unfortunately we are only catering Australia wide shipping at this stage.

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our warehouse team to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Your satisfaction is our goal. We understand there are circumstances where you need to refund purchased items. Please talk to us and we'll handle your enquiry in the best way possible that will leave you with smile :)

Due to our agreement with specific suppliers, these brands are not refundable: Kid O Toys, Classic Toys, Wonder Wheels, Petitcollin Dolls, Ambi Toys, Battat, Vilacity, P'kolino, Vilac, Step 2, Quit, Infantino

First of all, we apologize for that. Please inspect the packaging of your item(s). If your item(s) do arrived damaged, please send photos to letschat@kidstoyswarehouse.com.au and we will process a replacement.